Return Policy

Pre-Owned Horns: All pre-owned horns are professionally inspected, cleaned, and accurately described prior to sale. We offer a 7-day trial period from the date of delivery — if the horn isn't the right fit or doesn't match its listed condition, contact us within 7 days to arrange a return. Buyer is responsible for return shipping costs, and the instrument must be shipped fully insured, in its original packaging, in the same condition it was received. Refunds are issued once the instrument is received and inspected, minus original outbound shipping costs.

Tools & Equipment (Leak Testers, etc.): We accept returns within 7 days of delivery for unused items in original, undamaged packaging. Buyer is responsible for return shipping. If an item arrives defective or not as described, contact us within 7 days and we'll make it right at no cost to you.

Repair & Service Work: Non-refundable once work has begun, as labor and materials are committed at that point. If you're unsatisfied with completed service work, contact us directly — we stand behind our work and will make it right.

Questions about a return? Reach out at repair@reddickhornworks.com or (817) 330-9572.