Privacy Policy

Reddick Hornworks, LLCEffective Date: April 22, 2026

Introduction

Reddick Hornworks, LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

Information We Collect

We may collect the following types of personal information when you interact with our business:

Contact Information: Name, email address, phone number, and mailing address.

Instrument and Service Details: Information about your instrument (make, model, serial number) and the repair or service work requested.

Scheduling Information: Appointment details provided through our online scheduling system (Acuity Scheduling).

Payment Information: Billing details necessary to process payments for services rendered. Payment processing is handled by secure third-party processors; we do not store credit card numbers.

Communications: Records of phone calls, text messages, and emails exchanged between you and our business.

Website Usage: Basic website analytics data collected automatically when you visit our website, such as pages viewed and browser type.

How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and complete repair and maintenance services on your instrument.

  • Communicate with you about your service, including appointment confirmations, status updates, and follow-ups.

  • Send text messages related to your service appointment or inquiry, if you have provided your phone number.

  • Process payments and maintain accurate business records.

  • Respond to your questions and requests.

  • Improve our website and services.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, phone and messaging services). These providers are authorized to use your information only as necessary to provide services to us.

  • Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, safety, or property of Reddick Hornworks, LLC, our customers, or others.

Text Messaging

If you provide your phone number, we may send you text messages related to your service appointment, repair status, or in response to your inquiries. Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP or reply HELP for more information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain accurate business and tax records, and comply with legal obligations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Your Choices

You may request to review, update, or delete your personal information by contacting us using the information below. Please note that we may need to retain certain information for record-keeping or legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Reddick Hornworks, LLC Email: repair@reddickhornworks.com Phone: (940) 236-8189 Website: www.reddickhornworks.com